That would lead to lags when it spun up for a read request from FrontRow. Clearly, because of the heat, it was going into low power mode in some way to try and cool itself. Video navigation is snappy, and the light no longer pulses. So, I took the drive out the cabinet, and reattached it in the open air, on top of the cabinet. Why would it do that?Īnswer: Maybe it was overheating because I had it in the cabinet with the sattelite receiver, which is warm, and there is poor ventilation. The light was pulsing, likely because the drive was trying to lower power use. The problem cited on line was a read issue with video, but it seemed to focus on RAID setups. I called Seagate Technical Support, and after waiting 20 minutes, I got on the phone with a man who had never heard of the issue, had no idea how to get the firmware for an external drive, and no idea what a Mac is.įortunately, while he put me on hold for 15 minutes on 3 separate occassions, I had time to think. Thinking I needed new firmware, and since there was no download on the website, I resigned myself to calling technical support. Here is an official note from Seagate on the topic, and here is a community thread on the issue. Needless to say, with a video library driven by remote, this type of lag is intolerable, and makes navigating a 500+ movie library incredibly frustrating.Īfter doing a number of Google searches, I found reports of read/cache problems on Mac OS X and Linux with the 7200.11 drives.
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